Purchased this for a Kitchen remodel and it is a beautiful stove that in the centerpiece of the kitchen. Only issue was the "ignition ticking" - and when I called to report the issue, Thor Kitchen customer service *immediately* shipped a simple-to-install, upgraded components kit. Customer Service (877) 855-2867 ... explaining how all the pieces come together to create a Thor Motor Coach. You get all of the power and performance of a top-notch appliance, yet at a practical price—We thought it was about time, too. Tried to reach out to THOR and they could care less because our warranty expired. 701 Country Road 15 P.O. Specialties: You like to shake things up in the kitchen. Thor Kitchen professional ranges offer stainless steel and exceptional performance. We fully review the Kucht below, and you can buy the … nͰu3�j���Tu!�.N����a�;�p@�]��T :��C ;L �!? We have demanded to speak with someone other than the customer service rep, Brenda, at Thor, and also asked for a new fridge to remedy this situation, as this situation has dragged on for far beyond a reasonably acceptable amount of time. 13831 Oaks Ave. Chino, CA 91710-7009. http://thorkitchen.com/. Ask Coach Link. ALSO... they only have one service company that services the stove. Find helpful customer reviews and review ratings for Thor Kitchen HRG3618U 36" Pro-Style 6 Burner Stainless Steel Gas Range at Amazon.com. Now it doesn't work at all. BBB information and Business Profiles reflect the most current information available to us. 4.55 cu. Relationships - Servicing locally allows you to establish a relationship with your authorized service dealer, providing you with the convenience of service and support when you need it. BBB Business Profiles are subject to change at any time. Thanks Kitchen Marvel Kitchen Marvel 's pricing is competitive, again, there customer service is great. I added the jet dry, followed the recommendations in the manual for the diff wash cycles and have had absolutely stellar results. Box 1486 Elkhart, IN 46516 Toll Free: 800-860-5658 https://www.thormotorcoach.com `��I����4���^��4�(�$Ӎ��\�{��R���ت�,��˶l�W�"Zg���;��mW�I&��3��GuVo{�詆�[&׶�%6�ڻ�w;D���� L���Ec�d���b�(�+������5˭YcG�說]�� |�ca/��鉛�p�5�Y��5�K�g�����O�0M��^2�A/��wR�f�b���J�J��-Mj��6�84Otp�ڨ�ƨ����=���ĥ��#2�X�1���b�H)��Ҋ���b�%�M_xp�;�w��$Z�����]~�H�����Pb�n�м�67� �c���j�U�:y���,�S�:�fIB��fyҫCD46�u�e��_�yn��EY�*���wd@��{��s��x�Z�.�B.=����+>Q���i�L1��X�1�������|B�Nr6a藚vBYLJ��XLA�i�|�!�3� OO2ͅ�����]�qͳ����1�ǰ?��8��~���Qn`�r�5Y�k�I�%gPf,N���?&�Ø�fqsѯ��1�>-�3r��p�}�����4����V���fk��Y�3��c8��?��q�r����nR 9(��@I��Q��0Л��N��G�| 2���pm��vw&.�(\��qQ��5��$\��Eo���(Σ0ﮟ�y4�Y�a���w�����Y��w�����#F�����Ӥ7F�Q��*�ެv�*q�r���a.yZ�@�`g����e��I��d!�~�Pnr]���9���5�+2G>�*[]g*��Š�ʄ�T0݆��""6c�|k��¨&����jH���T���!�O����7�f��U����+)��0�.4� AMAZON Customer Service is a HERO on this order and is refunding the purchase. S THOR Kitchen Customer Service Department. 5.2 cu. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business13831 Oaks Ave, Chino, CA 91710-7009Email this Business, Need to file a complaint? You can use it as the best commercial-style gas range; the main advantage is customer service provided by Thor Kitchen. The model and serial number can be found on the product data plate. Thor Motor Coach. Explore professional ranges for your home kitchen. When I called for Parts arrived a couple of days later and the fix took me less than 15 minutes. It arrived in pristine condition! My husband jokes, that you could melt kryptonite on high, and heat a baby bottle on low. We're Thor Kitchen, and we think you deserve the pro-style culinary workshop of your dreams, but without the nightmare of a premium price tag. %���� Typically, California companies extend into the later afternoon for their non-PST customers, NOT THOR. Brochures. Now to find a duel fuel range replacement and having it installed at Christmas - Santa, HELP!! :b�@�d����΢��44��{�3�e���E��I�PJGE�1y�r}��B�����1��-O]/���!�!�f��9�f��f�Yʅܽ������39{��s��M��|�����O&��s��R̖��E. Thor Kitchen Pre-Converted Propane 30 in. Some of the sources of information BBB relies on are temporarily unavailable. Email this Business. Ϊ-��Y���z��nI+�塹�[�D�[�!��u�0Y�m�U�؂t��G���T��4B��d�K��"vSS�Z0�5l�GF�Z\>=�P��/��=M8�iW�Ro�� �r�wd���B������j�l��XTc��J'S��� Thor Kitchen. (877) 288-8099. No one tests ranges like we do. ft. Professional Gas Range in Stainless Steel HRG3618U The Thor range we ordered was shipped was double crates (a crate within a crate. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Nice people but the Techs work on commission. endobj BBB remains operational and focused on serving our business community. How BBB Processes Complaints and Reviews, BBB Serving Central California & Inland Empire Counties. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We have had the Stove for two years and rarely used it since we have two homes and frequently dine outside the home. Please contact our tech support at service@thorgroup.us or at 1-877-288-8099 Option 2 and one of our tech support reps will be happy to assist you. Contacting Thor Support is a nightmare. Please check out resources available to you at BBB.org/coronavirus. You may hear of Thor Kitchen HRG3080U 30″ Freestanding Professional Gas Range. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 1 0 obj Get performance ratings and pricing on the Thor Kitchen Professional HRG3026U range. BBB remains operational and focused on serving our business community. :X&����ȩ+hG`X��Ǡq�K?��0��1�M��j�}���L7�.�<4��0y���D�%W�E�A��o�*��X�"1��k�Q�=W5� W��-5MG��2�� ,��BԝGoMx�%s�p�u��R>)2p2���P-8� D�r:�S�&��y/�l*b�!&�P㫌�~X߫��S*�G�s�V����bUnJ����8�z}�} You can also email us directly service@thorgroup.us. 4 0 obj ]���]F�/g ��9�����%ؾ�������,����A�(`�,�� yȃ� �������-ӷ?��LJ(W�D�oGQ���������L����^�!g=X;/���/]�p�\/~#�\���8]&�1)$[�%�d����.r����}�O��HD��0�`RF���u\~F����OA����B ��( E0)�, XJ�0��#|y,�vv��b������/�Y&⓫��P�}�m�HgU����|Ϛz���y2���j.f;��r� /�/��eY��V��N�y>+�Vw��1@v���x]��rfx THOR Kitchen Stoves presented by Dvorson's Food Service Equipment, Inc. | Authorized Dealer of THOR Kitchen© Appliances and Accessories Shopping Cart powered by Dvorson's Marin Restaurant Supply www.dvorsons.com | 1-877-386-7766 | 415-332-5840 | sales@thorstove.com LOCATE A THOR MOTOR COACH DEALER: Locate a dealer. TGC3601 Thor Kitchen 36' Professional Gas Cooktop Cooktop with 6 Burners - Stainless Steel FeaturesStainless Steel Design6 High-Intensity BurnersContinuous Cast-Iron GratesAutomatic Electric IgnitionSealed BurnersHeavy Duty KnobsWok Ring IncludedGas Conversion Kit IncludedApproximate Dimensions (Inches)Height: 4.4Width: 36Depth: 21Consult product specification guide for exact … Very unhappy with the outcome since I've remodeled my kitchen and spent $700 on a dishwasher that doesn't work. Read page 3 of our customer reviews for more information on the Thor Kitchen 36 in. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. <>>> If I could give a zero rating I would. International Association of Better Business Bureaus. (per the tech). Thor refuses to answer or communicate by phone--illogically claiming COVID as the reason--so we constantly have to await emails and often see delays in response; we have no direct line of communication, which is unbelievable. �p�\�~{��2�D�~����]�& u+W�� Compare Models. endobj BBB remains operational and focused on serving our business community and our consumers throughout this crisis. We’ll guide you through the process. Convenience - Close to home, your local authorized service provider has a wealth of knowledge regarding the product, allowing you to feel comfortable knowing that your motorhome is in good hands.. We've been using the range for approximately 4 months before the igniter for one of the burners stopped working. <> Thank you and be safe! endobj Thor Kitchen is the first and… 6����`��4nc-'e�U����mr�ܦ �9[�?lb��j��i��'�k�l�_���T�b��qo�4gR'����R��+����A�B��u� >(h�� �oƥ���J�6z�d�*F��9� �B��_I�̮JZ9��5�zTl���KY�RFFa�2 i!b��Xհ�F�ܔ7�7� �h8�. 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